Privacy Policy

1. Information We Collect

We collect information in the following categories:

1.1 Personal Information

• Name
• Email address
• Phone number
• Business or brand details
• Social media usernames
• Billing information (excluding full card details)

1.2 Project & Creative Information

• Brand assets (logos, images, guidelines)
• Uploaded design files, reference materials, content, or instructions
• Scripts, creative direction, and communication shared for project execution

1.3 Technical & Usage Information

Collected automatically when using our website or digital platforms:

• IP address
• Device and browser details
• Location (approximate)
• Cookies, analytics data, and browsing behavior

1.4 Communication Records

• Emails
• WhatsApp messages
• Instagram DMs
• Project notes and feedback

All communication forms part of project documentation.

1.5 AI-Related Inputs

If you provide prompts, text, images, or assets for AI-assisted work, those inputs are stored and processed solely for your project.

2. How We Use Your Information

Your information is used strictly for the following purposes:

• Providing design, branding, marketing, and creative services
• Managing payments, invoicing, and service records
• Creating project deliverables (manually or using AI-based tools)
• Communicating project updates
• Quality assurance, workflow management, and internal training
• Improving service offerings and website experience
• Displaying completed work in our portfolio (unless you request otherwise)
• Legal, taxation, and compliance purposes

We do not sell, rent, or trade your personal information.

3. Legal Basis for Processing (India)

We process data based on:

• Your explicit consent
• Performance of a service agreement
• Legitimate business interests
• Legal obligations under Indian law
• Compliance with information & cyber regulations

4. Sharing of Information

We share information only as necessary:

4.1 Subcontractors & Creative Partners

For project execution. All subcontractors are bound by confidentiality agreements.

4.2 Technology & Infrastructure Providers

Examples:

• Google Workspace
• Adobe Creative Cloud
• Figma
• Notion
• Hosting providers
• Payment gateways

These may involve cross-border data transfer, which we disclose transparently.

4.3 Legal & Government Authorities

Only when required by law, court orders, or regulatory compliance.

We do not share your data for external marketing or unrelated third-party use.

5. Cross-Border Data Transfer

Many tools we use store data on servers located outside India (e.g., USA, EU). By using our services, you consent to this processing.

We ensure all service providers follow reasonable global security standards.

6. Data Storage & Retention

We retain data as follows:

• Project files: 30 days after final delivery
• Invoices & financial records: 8 years (mandatory under Indian law)
• Communications: Up to 2 years for documentation and dispute resolution
• Analytics & cookies: As per tool-specific retention cycles
• AI-related assets: Stored only for the duration of your project unless otherwise requested

After retention periods expire, data is securely deleted.

7. Data Security Measures

We implement multiple safeguards, including:

• Access-controlled systems
• Encrypted cloud storage
• Secure devices and authenticated accounts
• Limited internal access on a need-to-know basis
• Regular security reviews

No system is fully immune to breaches, but we follow all reasonable security practices under the SPDI Rules.

8. Data Breach Procedure

If we identify a breach affecting your personal information:

1. We will assess the scope and impact immediately.
2. You will be notified promptly if there is any risk to your data.
3. We will take corrective measures, including securing systems, resetting credentials, and preventing recurrence.

9. Your Rights

You have the right to:

• Access your personal data
• Request corrections
• Withdraw consent
• Request deletion (subject to legal restrictions)
• Request limitation of processing
• Request that we remove your work from our portfolio
• Request details of data storage locations

To exercise these rights, email: desynrstudio@gmail.com

10. Cookies & Tracking Technologies

We use cookies and similar technologies for:

• Website performance
• Analytics
• Personalization

You may disable cookies via your browser settings. Certain site features may not function correctly if cookies are disabled.

11. Marketing Consent

We may send:

• Service updates
• Announcements
• New offerings
• Educational or informational content

You may opt out at any time by emailing us or using the unsubscribe option where available.

12. Handling of AI Tools

• AI may assist in ideation, drafts, or execution.
• All outputs are reviewed manually.
• No client data is intentionally used to train AI models.
• We do not upload sensitive material into third-party AI tools without consent.

13. Data After Project Termination

Upon cancellation or project completion:

• Paid deliverables remain with the client.
• Unpaid work is deleted or retained solely for internal record-keeping.
• All unused concepts remain our intellectual property.
• You may request deletion of all your materials unless legally restricted.

14. Third-Party Links

We are not responsible for the privacy practices or content of external websites.

15. Children's Privacy

Our services are not intended for individuals under 13. We do not knowingly collect children’s data.

16. Grievance Officer (Required for India)

In accordance with the Information Technology Act and SPDI rules, our designated grievance contact is:

Grievance Contact:

Email: desynrstudio@gmail.com

Subject line: “Privacy Concern, Attention Grievance Officer”

All complaints will be acknowledged within 48 hours and resolved within 30 days.

17. Updates to This Privacy Policy

We may update this Privacy Policy as needed. Revised versions will be posted on our website with an updated “Effective Date.”

Continued use of our services means you accept these changes.

18. Contact Information

For questions, privacy requests, or complaints:

Email: desynrstudio@gmail.com

Instagram: @de_synr

Phone: Available upon request